![]() In the old system we had a view where we could see all the facilities schedules on one schedule, we very much miss that view. He went to bat for us with support to try and get a few things added/changed- a big one for us was the scheduler. He would then show us how Insync gets to that same end result and why it was done that way. He would ask "why do you want to do it that way" and the answer 90% of the time was because that was what we were used to. did a great job of showing us what we are capable of doing in Insync. It is always hard going from one platform to another- you are so used to doing things the old way that you think that is the way the work flow should be. With all of the above being said, I think did a great job! There were some hiccups along the way but he helped us walk through them. Reports/analytics also requires some new features, as we are unable to run medication reports, specifically what has been administered within a specific date range/drug type. It would be beneficial for any business that administers meds during a specific time frame to have the capability to set time parameters to decrease the daily work/responsibilities, allowing more one on one patient care. At this time, our nursing staff have to enter "medication to be given at home" for every medication scheduled outside of business hours. PPECs are typically open 12 hours a day, M-F however, some medications entered on the eMAR are given outside of business hours. We are unable to edit sig/instructions, start/stop dates without the assistance of support staff from InSync. In addition, the eMAR portion of the program is in need of enhancements to make it more user friendly for our nursing staff. At this time, the EMR does not drop off/inactivate old goals created in treatment plans resulting in the potential of having 21 years of goals viewable in the system. ![]() Our patients can be enrolled in therapy up until 21 years of age and treatment plans are updated every six months. The care plan section under treatment plan will be a future issue for the therapy department. Though the implementation team, specifically, worked tirelessly to tweak the EMR system to meet our needs, there are plenty of features that are needed to maneuver the system more effortlessly for a PPEC facility. It was a please to be able to work with such a great team and great company. I can proudly say that we are now able to efficiently utilize an EMR program for daily documentation and billing. I should also mention that we are a small PPEC who, before InSync, never utilized an EMR system nor clearinghouse. It was great being able to brainstorm with to build the system in such a way that could be utilized by any PPEC. made learning easy, created "how-to" videos as needed, made himself available via zoom/emails for additional help, and introduced us to Ameya Walawalkar, who was a huge asset in implementing the billing portion of the program. It was also very helpful to learn all of the features of the program to ensure we were comfortable with transitioning to support. I appreciated how organized the company was with onsite discovery, training of super users, and on site training. Without helping to adapt the program to meet our needs, we would not have been able to have a successful implementation. Being a PPEC facility was not an easy task for the implementation team as we have different requirements than what the EMR system was typically used for however, they seemed ready for the challenge. Our implementation team, with as our main contact, were extremely professional and resourceful. Overall I feel that InSync is an excellent EMR system. I did not realize at the beginning what I was in for in regards to time and it was really tough to juggle with the regular needs of operating. The time it took for me and a few admin people to implement this system. The inflexibility in the scheduler, I understand having those in blocks but it is a hassle to have that so strict. The Payors/EDI enrollment process was very difficult compared to Therapy Notes. Not seeing the phone number for the patient on the appointment scheduler when you hover over the appointment. Not having an easy no show fee option and having to "bill that" instead of just quickly and easily adding a fee from the schedule at check in. We had some providers who bought one planning to use that and found you cannot hover over icons with an ipad. Compatibility with IPads are such that makes them not a good match and that has been disappointing. That is a huge issue with having a current bill at check in as we need to be able to more easily have a current charge at check in that includes that days encounter. Billing not being current without the encounter closed.
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